Grow Your Service and Parts Profit

The fastest way to increase dealership profitability isn’t always more traffic — it’s better execution. Gearhart Fixed Ops Consulting helps dealerships improve technician productivity, advisor performance, workflow efficiency, and operational discipline to unlock revenue that already exists inside the business. The goal is simple: stronger teams, cleaner processes, and higher gross profit.

Built by Fixed Operations Leadership —  Not Outside Consultants

Gearhart Fixed Ops Consulting was created by someone who has led service and parts operations across multiple stores, brands, and teams. We understand the daily realities of dealership operations because we’ve lived them. Our consulting focuses on practical execution, leadership accountability, and performance systems that produce measurable financial results — not generic recommendations.

Services

Remote Analysis

A comprehensive remote review of your dealership’s fixed operations performance using your existing reports and KPIs. This analysis identifies profit opportunities, process breakdowns, productivity gaps, and areas for improvement in service and parts. You receive clear recommendations and an actionable plan to increase revenue, efficiency, and accountability — all without requiring an on-site visit.

In-Dealership Consulting

On-site training designed to improve execution, consistency, and performance across your service and parts departments. This includes workflow evaluation, leadership coaching, technician and advisor performance improvement, and implementation of proven operational processes. The focus is practical — helping your team perform better immediately and sustain results long-term.

Remote Training

Live virtual training sessions tailored to your dealership’s specific needs, focusing on leadership, process discipline, customer experience, and performance accountability. Ideal for developing service managers, advisors, and fixed operations leaders without the cost of travel, while still delivering focused, results-oriented instruction. 

Frequently Asked Questions

What types of dealerships or shops do you work with?

We work with single-point dealerships, multi-rooftop operations, dealer groups of all sizes, and independent shops. Our experience spans domestic, import, and luxury brands, and our approach is tailored to each dealership’s specific goals, challenges, and operating environment.

How do you identify opportunities to improve profit in service and parts?

We analyze key performance indicators (not limited to) such as labor gross profit, effective labor rate (ELR), hours per repair order, technician productivity, advisor performance, parts margins, and workflow efficiency. From there, we identify gaps, missed opportunities, and process breakdowns that directly impact profitability and customer experience.

Do you offer one-time consulting or ongoing support?

Yes, both options are available. Some dealerships prefer a one-time operational review, while others choose ongoing coaching and performance monitoring to ensure improvements are sustained.

"Gearhart Fixed Ops Consulting delivered immediate, measurable results for our service department. Within months, we increased our effective labor rate, improved technician productivity, and gained clarity around the metrics that truly drive profitability. Their hands-on approach and deep understanding of dealership operations set them apart from any consultant we've worked with."

George Krasinksi -General Manager-

"Gearhart Fixed Ops Consulting helped us turn data into profit. Their insights paid for themselves within the first 90 days."

Tim Stulter _fixed Director-

"We thought our service department was performing well until Gearhart Fixed Ops Consulting analyzed our data. They identified opportunities we had completely overlooked. Their recommendations helped us grow gross profit, improve workflow efficiency, and hold our team accountable to the right KPIs."

Eriqua Thomas -Service Manager-

Contact us

Have a question or need assistance? Feel free to reach out to us through the contact form below.

About us

At Gearhart Fixed Ops Consulting, this work is personal to me. I’ve spent more than 25 years in dealership operations and profit analysis, working side-by-side with teams to improve performance, solve problems, and build stronger fixed operations departments. I understand the daily pressures dealership leaders face because I’ve lived them — managing single-point stores, overseeing multiple rooftops at the same time, and being responsible for results across service and parts operations.

Throughout my career, I’ve had the opportunity to work with a wide range of automotive brands, including BMW, Mercedes-Benz, Volvo, Lincoln, Toyota, Kia, Ford, GMC, Mazda, Range Rover, Infiniti, McLaren, Rolls-Royce, and Lamborghini. That experience has taught me that while every dealership is different, the fundamentals of strong performance are the same: clear processes, accountable leadership, disciplined execution, and a team that understands how to deliver value to customers.

My approach to consulting is simple — practical solutions that work in the real world. I focus on identifying opportunities, strengthening operations, developing leaders, and helping dealerships turn their fixed operations departments into consistent, reliable profit centers.

When I partner with a dealership, the goal isn’t just to provide advice.
The goal is to help your team perform better, grow profit, and build systems that last.